BEPC is actively looking for ACX Community Operations Specialist, in Newark, NJ area!
W2 Contract – 7 months with possible extensions!
Benefits include medical, dental, vision, and life insurance
Pay Rate: $25.00 - $29.42/hour - Determined based on experience (Paid Weekly)
Work Model: Onsite role – 5 days per week
Note: This is a W2 only role — C2C, C2H will not be considered
Summary of the Role:
BEPC is seeking a highly motivated ACX Community Operations Specialist to join our client’s site in Newark, NJ. This role will support the global presence of the ACX creator marketplace by enhancing programs, policies, and community operations that connect rightsholders with performers and producers to create audiobooks.
The position partners with internal stakeholders and the independent creator community to support community relations initiatives, fraud prevention efforts, policy development, royaltyrelated inquiries, data analysis, AI-powered tools, and operational programs that strengthen the ACX ecosystem.
Summary of Duties and Responsibilities:
• Coordinate and provide support for tasks, projects, and meetings for the ACX Creator & Community
Relations team, particularly related to fraud prevention, royalty questions, and other escalations.
• Maintain policy documentation and support programs that serve the ACX community.
• Learn and leverage new tools, including AI-powered platforms, to manage data and create lists for email campaigns.
• Analyze and leverage data, including royalty statements and emerging compensation models, to support critical business decisions.
• Act as a trusted voice of the ACX community to internal teams including Product,
Risk Management, Legal, Marketing, Operations, Customer Care, and other stakeholders.
• Apply strategic thinking to navigate complex fraud scenarios in collaboration with Risk Management and Legal teams.
• Draft policy language, communications, and program content while maintaining appropriate legal sensitivity and brand voice.
Main Qualifications:
• Education: College degree in Business, Data Analytics, Economics, Statistics, Mathematics, or a similar field.
• Experience: 1+ years of experience working with data, analytics, and AI systems/tools, preferably within audio, television, film, music, or a comparable industry.
• High attention to detail with the ability to manage multiple projects and competing priorities.
• Ability to work effectively in a fast-paced, collaborative, and rapidly evolving environment.
• Knowledge of emerging social media trends and passion for building online communities.
• Strong organizational, interpersonal, and communication skills.
• Expert-level proficiency in Microsoft Excel (advanced formulas, pivot tables, data modeling).
• Strong proficiency in Microsoft PowerPoint.
• Comfortable using AI-powered tools and adopting emerging technologies.
• Ability to think strategically and synthesize complex legal, financial, and operational information.
• Broad awareness of popular culture across different media.
• Positive attitude and strong sense of empathy.
Key Skills:
• Self-starter with the ability to hit the ground running.
• Strong problem-solving skills.
• Excellent communication and stakeholder management skills.
• Proactive and initiative-taking mindset.
• Positive and optimistic approach.
• Project Management or Product Management experience (title not required).
• Operational supervision/management experience.
• Case management and investigation experience.
• Experience partnering with business domains, product owners, and cross-functional teams.
• Experience monitoring workflows and managing Jira or other ticketing platforms.
• Experience with MS Excel or Tableau.
• Experience with ticketing systems such as Jira, ServiceNow, or similar platforms.
Preferred Qualifications:
• Passion for books, audiobooks, and independent publishing.
• Strong familiarity with ACX, its creators, and its community.
• Bilingual is a plus.
About BEPC
BEPC Inc., founded in 2007, is a 100% employee-owned company providing top-tier consulting and staffing solutions across industries like technology, engineering, manufacturing, and project management. At BEPC, we are driven by innovation and a commitment to excellence. We take pride in fostering a collaborative and innovative environment where our team members thrive. With competitive benefits, including medical, dental, vision, and life insurance, BEPC is dedicated to supporting our employees' personal and professional growth.
Apply Now!
Qualified candidates are encouraged to apply by submitting an up-to-date resume that highlights how your experience aligns with the role. Please include specific examples that demonstrate your qualifications. We look forward to connecting with you!